Shipping policy

At Velvet , we are committed to processing and preparing your order with the utmost diligence and efficiency.

✔️ Standard processing time: 3 to 7 business days from order confirmation.
✔️ Factors that may affect processing time:

  • Delays on the part of suppliers.

  • Disruptions in transport services.

  • Adverse weather conditions.

  • Changes in customs or logistics regulations.

🔹 In exceptional situations, processing time may be extended up to a month, although this is uncommon.
🔹 By confirming your order, you agree that these times are approximate and may vary due to factors beyond our control.

HOW LONG DOES IT TAKE FOR ORDERS TO ARRIVE?

📦 National Shipments (Mexico): Approximately 7 to 24 business days.
📦 International Shipping: Approximately 7 to 15 business days.

These times reflect the period from when your order is dispatched from our warehouse until it arrives at its destination.

🔹 Factors that may affect delivery:

  • Customs delays.

  • Adverse weather conditions.

  • Interruptions in messaging services.

  • Strikes or unforeseen events that affect logistics.

🚨 In exceptional cases, shipping time may exceed one month.

HOW CAN I CANCEL MY ORDER?

📩 If you have any problems, please contact us as soon as possible at info@velvetmx.com

ARE ORDERS SHIPPED EVERY DAY?

📌 We do not process or ship packages on weekends or local holidays.

ARE ALL PRODUCTS IN THE ORDER SHIPPED TOGETHER?

📦 If you have placed an order with multiple products, they may be shipped separately because we operate from different areas.

✅ Don't worry if not all items are in the first package you receive; the rest will arrive in subsequent shipments.

WHICH COURIER WILL DELIVER THE ORDER?

📌 Deliveries are handled by local courier services, such as:

  • Quality Post

  • J&T Express

  • Bigsmart MX

  • Mexican Postal Service

🔹 You can see the assigned courier in your order tracking.

🚨 Note: Although the shipping company is not affiliated with us, Velvet is responsible for the delivery of your order.

WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE WITHIN THE ESTIMATED TIME?

⏳ If more than 40 working days have passed and you have not received your order, please contact us as soon as possible.

📩 Contact email: info@velvetmx.com

If your order is still within the shipping time, we recommend tracking it with the tracking number.

WHAT DOES PRIORITY SHIPPING OFFER?

✔️ Priority in factory processing.
✔️ Insurance against loss and theft in case of any unforeseen event.
✔️ Same shipping time: 7 to 24 business days approximately.

CAN THERE BE DELAYS IN SHIPPING TIMES?

📌 Yes, delivery times are approximate and may vary due to external factors such as:

  • Extreme weather conditions.

  • Technical failures in parcel services.

  • Customs delays.

  • Increased demand during promotional campaigns.

🚨 IMPORTANT: Although customs processes are beyond our control, we guarantee that you will receive your product.
📩 If your package has problems at customs, please contact us at info@velvetmx.com

WHAT HAPPENS IF THERE ARE CUSTOMS CONTROLS?

📌 The buyer is responsible for customs issues and additional customization costs.

SPECIAL CONSIDERATIONS

High-Cost Shipping
📦 For orders valued at more than $1500 Mexican pesos , we recommend using a secure shipping system to prevent loss or misplacement.

Shipping Costs and Rates
🚫 Shipping costs and government fees will not be refunded.

Responsibility for Returned Shipments or Shipments Delivered to Another Person
📌 It is the customer's responsibility to provide accurate and complete information when making a purchase, including:
✔️ Customer Name
✔️ Email Address
✔️ Phone Number
✔️ Street and Number
✔️ Colony
✔️ City
✔️ Status
✔️ Postal Code

🚨 If any information is missing, Velvet is not responsible for delivery failures.

MISUNDERSTANDINGS OR PROBLEMS WITH POLITICS

Our return policy Terms & Conditions will prevail in case of any misunderstanding.

QUESTIONS, DOUBTS, OR CLARIFICATIONS?

📩 Contact email: info@velvetmx.com